TOUCH ID

PROCESS: Flows, Sketches and Wireframes
ROLE: UX Designer
TIME: August 2017 - September 2017

CHallenge

Enable Touch ID feature in Express App (iOS/Android) for customers to Sign in/Create Account using Touch ID to improve their experience.

SOLUTION

Find locations where it can be implemented: Home, Hamburger menu, My Rewards and My Account
Create a low barrier of entry to enable Touch ID
Users enable Touch ID after signing in

RESULTS

Currently a main feature in the app that is introduced in on-boarding.

view app store

FLOWS

Exploring
The product team proposed a way for touch ID to work so I created a flow to check for any barriers or where it could be improved.
Discussion was had to determine whether or not we wanted to approach the enablement of touch ID with a low barrier to entry or a higher barrier like banking apps.

A higher barrier of entry for more security

Competitive research

E-commerce and Banking Apps
Research was done on apps that are direct competitors to express and also took a look at apps where Touch ID is very common such as banking.

Sketches and Conditions
I sketched some ideas on how the flow should work and wrote down the conditions which allowed wireframing to be quick.